Monday, September 9, 2013

Outlook 2010 shows the same display name for different archives

There is an archive name issue with Outlook 2010 where the delegate archive shows the name of the primary mailbox owner:


Exchange 2010 SP3 UR2 + Outlook 2010 SP1 or SP2 with Outlook 2010 hotfix package august 2013 ( is required to solve the archive name issue:

1.       Install Outlook 2010 hotfix package

2.       Start Outlook 2010

3.       Outlook 2010 Autodiscover updates Outlook configuration but Outlook still shows the same display name for different archives

4.       Restart Outlook 2010 client

5.       Outlook 2010 shows correct archive names:

Note: this is also an issue with Outlook 2010 and Exchange 2013 CU2 with the same solution. I have not yet been able to test this with Outlook 2013 and Exchange 2013.




  1. Thanks Martijn for sharing the great Outlook Exchange tip.

    Check what I posted on my blog -

  2. Click the Processes tab, look for the Outlook.exe process and select it, and hit the End Process button. Close the Task Manager window. Reboot your computer now. When it has rebooted fully, open Outlook and check whether it is working or not.outlook support phone number